With the
purpose to create awareness among the Postmasters of Project Arrow Post Offices
about new technologies, changing work-scenario and to enhance their
understanding about Customer-care a one-day workshop was organised on 8th
September, 2013 at Civil lines Allahabad GPO for Allahabad Division. The workshop was inaugurated by Mr. Krishna Kumar
Yadav, Director Postal Services, Allahabad Region. The
workshop was attended by 73 Postmasters and Assistant
Superintendents of Posts Offices/ Inspector of Post Offices, who were updated
about the latest and upcoming changes and new postal services through Power
Point Presentation.
While addressing the programme as Chief Guest Mr. Krishna Kumar Yadav,
Director Postal Services, Allahabad Region said that “Project arrow” is a very
ambitious project of Department of Posts with a objective of changing the image
of Post offices in all aspects. He added that department is emphasizing on its
core service i.e. prompt delivery under “project arrow”. This project covers
delivery and dispatch of all type of mails whether it is ordinary, Registered,
Money orders, Speed post Articles is being ensured on the same day; Timely
clearance of Letter Boxes; rationalization of delivery Beat and dense
monitoring of delivery to make it more effective. Similarly the Savings Bank
work is also being computerized completely to avoid delay caused of manual
working. Director Mr. Krishna Kumar Yadav also told that all the Post offices
of Urban as well as rural area will soon be a part of “Core Banking Solution”
and the depositors of Post office will be able to take advantage of facilities
like Net-banking, Mobile banking and ATM. It will be a revolutionary step in
the field of banking.
Director Postal Services
Sri Krishna Kumar Yadav addressed Postmasters and told them that their
activities in field create an image of department, so they have to be more courteous
and responsive for customer. In this era of competition we just cannot sit idle
to earn business instead of that we have to approach customers, we have to
interact with them about our services and to make them aware of our different
services, by this way only we can reach to our goal.
Mr. Yadav appealed to the
Postmasters to ensure opening of at least one savings deposit/ recurring
deposit account in each family through special drive. He also asked them to increase number of Postal Life Insurance
and Rural Postal Life Insurance policies by organizing Dak-Melas in the
campus of Government and semi Govt departments.
Sr. Superintendent of Post
Offices, Allahabad Dn. Mr. Rahmatullah said that all the postal services are
being monitored regularly under project arrow scheme and the improvement caused
of it will definitely be helpful to the customers for getting modernized
services of postal department. The work of branch offices located in remote
areas will be more transparent in account with the post offices transformed
under project arrow.
On this occasion a number
of officers and employee including Mr. T.B. Singh Asst. Director, Mr. M.P.
Mishra Sr. Postmaster Allahabad GPO, Mr. Deepak Kumar Inspector Posts (Project
Arrow), Mr. R. N. Yadav ASP (HQ) Allahabad Dn. etc. were present.
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